At Casateak, we are committed to delivering exceptional craftsmanship and ensuring customer satisfaction. If an issue arises with your furniture order, we will take all reasonable measures to address it promptly.
1. Return and Refund Eligibility
Customers may request a return or refund within 14 days from the date of delivery. Any claims made beyond this period may not be honored.
2. Inspection Upon Delivery
To facilitate a seamless resolution process, customers are required to inspect all items upon receipt, while the delivery team is present.
- Immediately Identifiable Damage: Furniture items exhibiting visible damage or defects should be declined and returned at the time of delivery.
- Hidden Freight Damage or Manufacturing Defects: If an issue is discovered after delivery, or if a manufacturing defect becomes apparent, customers must notify Casateak immediately for assistance.
3. Refund and Replacement Terms
- Defective Goods: If an item is determined to be defective, Casateak will issue a full refund.
- Incorrect or Faulty Orders: In cases where an item has been incorrectly manufactured or contains defects, a one-on-one replacement will be provided at no additional cost.
4. Limitations on Returns for Made-to-Order Products
Many of Casateak’s products are made to order, and as such, there may be limitations regarding return eligibility. Customers are encouraged to consult with our team prior to placing an order. We provide detailed design specifications, measurements, and product information to support informed purchasing decisions.
5. Return Procedure
To initiate a return or refund request, customers must contact Casateak’s customer service department, providing order details and photographic evidence of the issue. Our team will guide customers through the necessary steps to facilitate a resolution.
At Casateak, customer satisfaction is our highest priority, and we appreciate your cooperation in adhering to this policy.
