FURNITURE WARRANTY

We stand behind the quality of our products, and if there’s a problem with your order, we will do everything reasonable to fix it. We ask you to inspect your furniture upon receipt, with the delivery team still present. Goods which are obviously damaged should be returned. If you discover hidden freight damage after the delivery team has left, or if a manufacturing defect becomes visible, contact us right away, and we’ll take care of it. Because many of the products we sell are made to order, there could be some limitations to what we can accept as returns. Ask questions before you place your order with us: we have designs, measurements, information and advice about everything we sell, so you will have more information to make informed decisions and get home furnishings and accessories you’ll love.

What is Not Covered by a Product Warranty?

Not all defects are covered by a product warranty. Some common exclusions include:

  • Defects caused by misuse or abuse
  • Defects caused by normal wear and tear
  • Defects caused by accidents
  • Defects caused by unauthorized repairs

It is important to read the terms of a furniture warranty carefully to understand what is and is not covered.

  • Keep your proof of purchase in a safe place.
  • Report any defects to Casateak as soon as possible.
  • Provide a description of the defect and the circumstances under which it occurred.
  • Be patient. It may take some time for our team to investigate your warranty claim and make a decision.

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